Top 10 Questions

1. What is the booking process for Halong Bay Cruises?

   The booking process of a cruise in Halong Bay is divided into 5 steps:

   • Step 1: Check Rates

   Choose the program you want to join first then full your travel date, numbers of adults, children and infants and cabins of your group, enter your departure date and click 'Check Rates' button, you will see the accommodation prices.

   Once you selected a prefer cabin please click 'Book Now' button to continue.

   Tips: To get more special discounts, please take a look at 'Book more - Save More!' on your right hand where you can check rates and get a discount for booking 02 services at the same time. The discount amount ranges from US$3 to US$60 per room per night (hotel) or per pax (tour).

   • Step 2: Book Optional services

   This step meets your needs in booking optional services like transfer, visa, kayaking or other interesting activities related to your current booking.

   Tips: Don't forget to book hotels, tours together in this step! It's a smart way to get more savings.

   • Step 3: Submit Booking

   Here you can review, add or remove your booking items, complete and process payment to complete your booking.

   Our travel consultant will get in contact with you within 01 working day to inform about the service availability & payment.

   • Step 4: Confirm booking

   We will send you our confirmation email within 1 working day, our email may go to your spam mailbox, please check your spam mailbox if you don't receive our response.

   Notice: Your booking will NOT be confirmed until we send you the Confirmation email. The remaining balance can be paid later - before departure date. For some urgent bookings or special types of promotion, 100% of the total cost will be required.

   • Step 5: Final Payment

   The full payment must be made before your departure date. The exact deadline will be confirmed by our travel consultant depending on what service you booked.

   The remaining balance can be paid in Cash (VND, USD, AUD, EUR) or by credit card. For the customers who're going to stay in Hanoi, we are able to setup a direct meeting to collect the final payment.

   Notice: Payment in cash on arrival is only applied for trips starting from Hanoi and the arrival date is before the payment deadline (confirmed by our travel consultant). All currencies are exchanged based on local rate.

2. How to find a tour?

   In the first field of the orange box “TOUR” on homepage, please fill in Attraction, Destination, name of Cruise... that you would like to visit. Select Duration, Tour Type (Group/ Small Group/ Private) and Departure Date. Finally, press SEARCH NOW. The result will show all tours match your criteria.

   For example, to find sharing 3 days / 2 night cruise tour in Halong Bay, departure on 22 Sep 2018, you should select as following:

   - Cruise Ship, Attraction, Destination: type "Halong Bay".

   - Departure Date: select "Sat, 22 Sep, 2018".

   - Duration: select "3 days".

   - Tour Type: select "Group".

3. What does the Price include?

   The Prices showed on our system is in USD (United State Dollar), INCLUDED Tax and Service Charge but EXCLUDED Bank Fee. Please check carefully the inclusion and exclusion of services before booking. Included and excluded services will also be listed in our confirmation email.

   Important note:

   - Price is in United State Dollar (USD)

   - Price is based on Double/Twin Occupancy accommodations.

   - Price does NOT include surcharges for Bank Fee and other surcharges if any.

4. How to make a reservation?

   Before making a reservation, please check the price of the tour by filling the number of pax, choosing the departure date, and clicking "Check Rates" button in "Check Rates" tab. Click "Book It" button to reserve the accommodation type you prefer for the tour and move to the next step. Please select the optional transfer services or extra services of your choice from the list then click "Add To Cart" button to navigate to the next step.

   Re-check the services you would like to book then click “Submit Booking” ("Send My Inquiry" for Land Tours) to navigate to the final step. At the final step, fill your necessary information in the detail information form.

   Please fill correct information, especially the email address and phone number so that we can contact you to process the booking. Once finishing filling the information, click "Submit" button to send the request to us.

   Note: An automatic email will be sent to your email address and our salespeople will soon contact you regarding the reservation. Do not forget to utilize our “Book Together” feature in reservation process to save your money and time.

    

5. Do I need to pay the deposit?

   The deposit is required to guarantee your reservation (cruises, tours, hotels, transfer...). After receiving your deposit, we're going to reserve the services for you. So the deposit is required to secure your booking.

   Normally, 30% of total cost will be required for deposit at the booking time. For some urgent cases or special types of promotion, we will require full payment at the booking time.

   Learn more: how to pay deposit

6. How can I make a payment to BestPrice Travel?

   You can pay us with following methods:

   • Credit card (pay online via Onepay system, or Letter of Authorization & POS): we will send you a payment link to pay through One pay, or you can pay through POS when we meet directly in Hanoi.
   • Cash: you can pay us in cash (VND, USD, AUD, EUR - exchanged by local rate) at our Hanoi office or at your hotel in Hanoi.

   Notice: Payment in Cash is only applied for trips that start from Hanoi with an amount > 500USD. For the amount less than 500USD, please let us know your request, we will consider each case.

   • Bank Transfer (all sides of bank fee paid by you): for the large amount of money (> 2000 USD ), you can pay us through bank transfer to reduce fee. For our bank account details, please see: About BestPrice Travel.

   Notice: Please fill exactly Account Number, Account Name & Swift code - It's very important for us to receive your money smoothly.

7. When will my reservation be confirmed?

   After deciding to book the services, you need to pay the deposit for the services. Once receiving your deposit, we will reserve the services for you.

   If all of the services are reserved successfully, we will send you a confirmation email including a deposit invoice and other useful information. When you receive confirmation email, which means your reservation is confirmed.

   If the services are fully booked, we will inform you and suggest other options. If you no longer want to book those services, we will refund all the deposit amount. 

   Notice: Your booking will NOT be confirmed until we send you a confirmation email

8. How can I pay through ONE PAY?

   OnePAY is approved by MasterCard for this payment collection on behalf of us. OnePAY uses SSL Verisign® over internet transaction under 3D-Secure program by International card organizations so you are free from worries. Your card information is disclosed. OnePAY payment portal also meets standards of international financial system such as PCI DSS of PCI Security Standards Council, 3D-Secure of Visa, MasterCard, JCB and Amex. OnePAY accepts payment by Visa, Master, Amex, JCB, UnionPay When you receive a payment link from us, please click the link or paste the link on address tab in a browser. The link will show you a webpage of OnePAY system, please do the follow steps as below:

   1. Step 1: Check-out to pay:

   

   2. Input card information:

   

   3. Step 3: Transaction Result:

   Kindly wait for some seconds for the transaction result from OnePAY payment gateway.

   For more support, please email us at: support@onepay.vn or sales@bestpricevn.com

9. When do I have to pay the remaining balance?

   - The full payment need be made before your departure date. Exact deadline, which will be confirmed by our travel consultant, depends on each service you booked.

   - The remaining balance will be paid directly to BestPrice Travel. In some cases, you can pay with Cruise or Hotel.

   - The remaining balance could be paid in Cash (VND, USD) or Credit Card (Visa, Master...).

   Please view detail at: How can I make the payment.

10. How to make a cancellation? And will I be charged when cancelling my booking?

    If you want to cancel a booking, please send a cancellation request by email or a fax to us. We do not accept any cancellation by phone. Please read carefully the cancellation policy in each program in the Check Rates tab. We note clearly about the timing of cancellation and how much will be charged for the cancellation there. Notice: we ONLY accept cancellation in writing by email or fax, NOT by phone.