Aclass Stellar Cruise Halong Bay

21 March, 2017

Very well arranged tour and the team is excellent

Non selling of beer during happy hour does feel rather weird

27 March, 2016

We want to thank you from the bottom of our hearts, for booking us on the A Class Stellar.. The crew, the food,the boat and all activities and people we met on our short cruise, will be forever Engraved in our memories.
We truly enjoyed it tremendously.

9 December, 2015

Informative guide, boat looks good, room is spacious movie entertainment is good for the kids

Our kids and I had enjoyed the cruise very much. The staff member are all very accommodating and helpful. However, my husband and I were down with severe food poisoning on the third day (last day). I felt stomach discomfort on the ride back to Hanoi and had diarrhea for at least 6 times on that day… MoreOur kids and I had enjoyed the cruise very much. The staff member are all very accommodating and helpful. However, my husband and I were down with severe food poisoning on the third day (last day). I felt stomach discomfort on the ride back to Hanoi and had diarrhea for at least 6 times on that day and I vomited at least 4 times in the middle of the night, everything from
Lunch came out (I din eat at dinner as I was already not feeling well) and I can smell the foul smell which is clearly bad food. My hubby though he didn't vomit, he had diarrhea multiple times. I'm still having diarrhea after every meal today. I'm just glad that it didn't happen to my kids. Else we can't have taken care of them as we ourselves were down. We don't know what could have caused it but it's definitely the lunch before we disembark. I Knew some of the people on the same cruise had food poisoning too but they had it earlier on day 2. A Spanish guy had diarrhea and the Cambodian gal vomited as well. I think this is unacceptable for the 4 star cruise that Aclass claimed they are as hygiene is of utmost importance when it comes to food.

i>Feedback from Cruise Customer Manager i>

Dear Mrs. Shirley Goh
How are you? I am very glad to hear from you about our services. We really thank you very much for choosing Aclass cruises company for your trip in Halong Bay on 6th of 3 days/ 2 nights cruising with Stellar cruise.
Especially, you have spent your time to fill out the feedback and sending us you’re the value informatio to share your experience to us about our service. I have just got the email from you to the best price travel (Mr. Nobi Vuong) about your problem of food poisoning on our day trip boat.
We are really regret to hear that your time with us aboard Stellar cruise in Halong Bay was not entirely to your satisfaction and terrible sorry to you. This is the first time happen on our boat. We have looked into this matter and immediately warning our chef on small boat and rechecking the process of making food. One thing I could make sure that, all the food we use to cook is new and fresh, maybe the problem is the process of making food. We are going to checking it seriously again and rectified the situation.
We are really appreciated and thank you very much for your valued comments. We will try our best to improve our services better as your comments.
I would like the opportunity to personally speak to you and discuss what can we done to have you cruising with us again in the future. I can be contacted at tonnyxuanphach@gmail.com or alternatively my direct number is: (+84) (0) 912598898.
On behalf of Stellar crew, please accept our apologies and forgiving us for any inconvenience caused.
It is our continuous aim to serve our passengers to the highest possible standards and your valuable comments help us to monitor progress made on a day to day basis in order for our guests to feel "home away from home".
We hope that you have had a safe journey back home and having a great holiday time.
Once again, thank you for sailing with us and we hope to see you soon again in beautiful Halong Bay
Kind Regards,
Tony Phach Mr.
Customer Service Manager
Less

16 November, 2015

The trip to Halong Bay was amazing and the the service on the cruise was perfect

10 November, 2015

Everything was a 10. I am so happy I choose this cruise. The experience was amazing and I loved every minute of it. The staff was very accommodating and amazing. I have given everything a 10

8 November, 2015

Very responsive and helpful staffs

Was not very clear about the pickup car and need to do several call to make sure I can find the shuttle

8 January, 2015

Nice comfortable boat.

In the cabin, leaking toilet sink, broken racking and no handle to close the toilet door.