In case the service isn't qualified enough, except for out-of-control situations such as weather conditions, we receive and appreciate all your comments. With the highest respect, we will investigate your case and will offer the reimbursement once your complain is rational

If your cancellation is from one certain number of days before your departure, you won’t be charged any single coin. Policy is applied separately for each cruise, please see cruise details or contact our sales for more information.