In case the service isn't qualified enough, except for out-of-control situations such as weather conditions, we receive and appreciate all your comments. With the highest respect, we will investigate your case and will offer the reimbursement once your complain is rational
If your cancellation is from one certain number of days before your departure, you won’t be charged any single coin. Policy is applied separately for each cruise, please see cruise details or contact our sales for more information.
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Pandaw Cruise - A Floating Family Home.
Pandaw Cruise teams included 10 luxury ships was launched from 2010 and they offer a real adventure experience to discover the great river of South-East Asia. Each Pandaw Cruise was designed as copies of colonial river boiler and teak by traditional craftsmen are in themselves objects of great beauty. Pandaws provide a friendly & informal atmosphere like at home.
Cruise ship designed especially for Mekong river travel route
Spacious closet and storage for luggage
Free ice-cream at sundeck bar
Main Deck
2 pax
15.6 m2
Twin beds (85 x 200 cm)
Cabin detail
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Upper Deck
2 pax
15.6 m2
Twin Bed
Cabin detail
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The ship was beautiful, classy and comfortable. There was enough room for everyone on board, it was very spacious. Everything was clean and the standard of housekeeping was good. The bed was comfortable and big enough and the bathroom had a good size shower with nice hot water. There were plenty of… More The ship was beautiful, classy and comfortable. There was enough room for everyone on board, it was very spacious. Everything was clean and the standard of housekeeping was good. The bed was comfortable and big enough and the bathroom had a good size shower with nice hot water. There were plenty of excursions so we never got bored. The staff were super friendly and helpful. Apart from the boat, the bus transportation used by Pandaw on the long journey from Siem Reap by road to the embarkation point was excellent, the bus had big comfortable armchairs. The standard of the guides were also very good, though they were not directly employed by Pandaw.
However, during the breakfast, lunch and dinner they kind of force you to sit and eat together with other passengers. though it is nice to mingle, it will be good if I can sometimes just sit with my husband to eat and don't have to feel that I have to talk to the other passengers during each and every meal. There were rats on the ship and we could clearly hear them running and squealing in the ceiling above our bedrooms
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Regarding Pandaw, the whole cruise was enjoyable. The staff were pleasant and attentive, the food was excellent, the cabin, while small, was very comfortable, and the included shore tours were excellent.
We loved the cruise! Best price was very helpful, great service. Thanks for your service and best wishes.
We would like to say we loved the cruise down the Mekong it was fantastic.
Note Tet holiday so everywhere was very quiet and I don't think that we saw things as they might usually be which was a pity.